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Frequently Asked Questions
We offer free ground shipping on all US orders. We do not ship internationally.
Expedited 2 Day Shipping: $18
Overnight Shipping: $30
Orders to Alaska: $25
Orders to Hawaii: $50
Please allow up to 24 hours to process and ship all orders.
Please note: Personalized items are not eligible for expedited or overnight shipping.
Please allow 5-10 business days for your order to process and ship.
Order processing time excludes holidays and weekends. Once a package leaves our facility, we cannot be held responsible for any carrier delays that occur during transit.
If you have questions about your order, please email service@athraluxe.com. Please include your order number and a customer service representative will get back to you within 1-3 business days.
We want you to be fully satisfied with every item you purchase form AthraLuxe.com. If you are not satisfied with an item, you may return the item that you purchased within 30 days for a full refund less any shipping & handling or other charges. No returns are allowed without a Return Authorization Number and are subject to review and approval. No shipping label will be provided unless authorized. To request a return, please contact service@athraluxe.com.
Please allow up to 24 hours to process and ship your order. For personalized items, please allow 5-10 business days for your order to process and ship. Once your order ships, you will receive an email confirmation with your tracking number.
Yes, we do sell wholesale. Applications are subject for approval and review. To inquire please visit our wholesale page.
Please use appropriate care to enjoy and cherish our jewelry. We recommend using a silver polishing cloth. We do NOT recommend cleaning the items with liquid sterling silver cleaner or silver polish. Avoid direct contact with water (salt or fresh), excessive perspiration, and chemicals such as chlorine, sulfur, perfume, detergent and lotion. Excessive light, heat or moisture will deteriorate the quality of stones, plating on the metal and crystals & stones. The color of the crystals and some stones may fade if constantly exposed to the sun.
Our collections consist of precious metal (sterling silver) and they are often plated with gold. The metal may darken or tarnish with normal wear. We recommend gently wiping the metal surface with a polishing cloth; however, excessive polishing will rub off the plating and is not recommended.
Because most of the stones used in our collection are natural crystal, semi-precious or precious stones and pearls, they may vary in shape, size and color. Inclusions can be seen in natural stones and is a part of their beauty. Also note Pearls and most stones do not stand the force of cleaning agents, polishing cloth or ultrasonic cleaners.
It's a type of jewelry material made by coating a base of brass with a thin layer of gold. Brass is a durable metal made from a mix of copper and zinc. It gives jewelry strength and structure at an accessible cost. A very thin layer of real gold is applied to the surface using a bonding process, giving the look and shine of solid gold.
Gold plated brass pieces have the warm, luxe appearance of gold while remaining more affordable than solid gold. The brass core provides durability, while the gold layer gives the finish its color and glow.
It's a type of jewelry made by coating a base of sterling silver with a thin layer of gold. Sterling silver is a high-quality precious metal made of 92.5% pure silver mixed with a small amount of other metals (usually copper) for added strength and durability. A fine layer of real gold is applied over the silver surface, giving the piece the rich look and warmth of solid gold.
You get the beauty and luxury of gold with the added benefit of a precious metal foundation. Sterling silver is considered a higher-end base than brass, offering greater intrinsic value and durability.
Cubic zirconia is also known as a simulated diamond which captures the beauty of natural stones and look like diamonds. Cubic zirconia (CZ) is the cubic crystalline form of zirconium dioxide (ZrO2). The synthesized material is hard, optically flawless and usually colorless, but may be made in a variety of different colors. Because of its low cost, durability, and close visual likeness to diamonds, it is the most common stone to be used for luxury jewelry to look more expensive without the high cost or anyone knowing if it is a real diamond or not.
Rhodium plating is a member of the platinum group of metals; rhodium is often used to give a platinum type finish and adds durability and anti-tarnish to silver. Rhodium Plating provides protection for our sterling silver jewelry and gold jewelry, coating it to help prevent tarnish and scratches.
Sterling silver jewelry contains an alloy of 92.5% pure silver, .925 sterling silver is comprised of 92.5% pure silver alloyed with other metals for strength, shine, and durability. The remaining 7.5% of the alloy is usually comprised of copper or nickel. Sterling silver jewelry is stamped with ".925" to indicate the purity of metal.
