We want you to be fully satisfied with every item you purchase form AthraLuxe.com. If you are not satisfied with an item, you may return the item that you purchased within 30 days for a full refund less any shipping & handling or other charges.
We will accept authentic items for Return under all conditions for review and approval which were purchased through AthraLuxe.com; Item must be returned in new, unused and in resalable condition including all packaging. * Items that have been worn, damaged, and/or altered will not be refunded . Sale or discounted items are final sale and are not returnable and will not be refunded. Shipping & Handling charges are nonrefundable.
We do not offer exchanges unless the item is an authorized manufactured defect, please contact Service@AthraLuxe.com for further questions.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. Please note that this 30 day window starts from the original date that the order was confirmed delivered. Exchanges and Returns may take approximately 15 business days (but not limited to) to process upon receipt of the item and will be subject to shipping and handling charges.
Shipping and handling fees are not refunded- Once your return is processed, you will receive a confirmation by email.
*For your security, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Return your item with a protected courier (e.g., FedEx, UPS, and USPS) and retain your receipt and tracking information. ATHRA LUXE™ is not responsible for items damaged or lost in transit.
*Refunded credit back to your account may vary based on terms and conditions of your bank or credit card service provider. Contact your card company; it may take some time before your refund is posted on your account. Refund processing time may vary.
OTHER RETAILER RETURN
Merchandise purchased from outside www.AthraLuxe.com must be Returned / Exchanged to the store you originally purchased it from. They will be able to assist you with your return/ exchange according to their policy and procedures. Please note: Items purchased at www.AthraLuxe.com cannot be returned to any department store or specialty store.
NO Price adjustments will be honored.
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue our service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. Price adjustments will NOT be honored or limited to items that have been placed on sale or discounted for any and all previous purchases. Adjustments cannot be honored for any coupons or promotion codes offered on previous purchase.
*Please ensure you apply any offers at time of purchase to take advantage of the promotion, no exceptions.
Credit cards accepted: Visa, MasterCard, American Express, and Discover
We do not accept: Cash, Personal Checks, Traveler's Checks, CODs, Layaway plan
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy. If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here
We will repair any authentic design purchased through www.AthraLuxe.com with proof of purchase. You will be charged for the repair and return shipping. Any item that needs repair will be subject to a cost that will be determined once the item has been inspected. Items claimed as a manufacture defect will not be charged for repair or replacement subjected for approval and review.
Email Service@AthraLuxe.com for instructions; please include your name, telephone number, and copy of original receipt, order id number and a brief description of the problem. We will respond with instructions on how to proceed.
All repairs are subject to shipping charges. *Please note: We may not be able to repair older styles due to unavailable components, out of stock, and or discontinued pieces.
Other retailer damage/repair:
Please return the damaged item to the store you originally purchased it from with proof of purchase. They will be able to assist you with your repair according to their policy and procedures. If you have any questions please email Service@AthraLuxe.com
ATHRA LUXE™ is a trademark of Athra NJ Inc. . These and other trademarks, service marks, and logos used and displayed on this site are the property of ATHRA LUXE™ and Athra NJ, Inc., unless otherwise noted. Nothing on this Site should be construed as granting any permission, license or right to use any trademark displayed on this Site.
© Athra NJ, Inc. all rights reserved. Restriction of Use / Copyrighted Material. The copyright in all the material provided on this site, including but not limited to text, graphics, jewelry designs and html code are owned by ATHRA LUXE™ and Athra NJ Inc.
The ownership interests in the Site are protected by United States laws and international treaty provisions. ATHRA LUXE™ and Athra NJ, Inc. reserves all rights to stories, photographs, images, designs, and documents contained within all domain names owned by ATHRA LUXE™. No material from the Site or any website owned, operated or controlled by ATHRA LUXE™ or Athra NJ Inc. may be copied, reproduced, republished, uploaded, posted, transmitted, distributed, reprinted or duplicated in any way without the prior express written permission from ATHRA LUXE™. Any unauthorized use of any material contained on this Site may violate intellectual property laws, or other laws.
You agree and acknowledge that any intellectual property displayed on this site, including, but not limited to, ATHRA LUXE™ jewelry designs, all text, graphics, logos, images, audio clips, digital downloads, and data compilations and other information and any third party intellectual property is the sole and exclusive intellectual property of ATHRA LUXE™ and Athra NJ, Inc. or, in the case of third party intellectual property, is licensed to ATHRA LUXE™ and Athra NJ, Inc. and shall not be copied, reproduced, displayed, used, sold or otherwise distributed without the express prior written consent of ATHRA LUXE™. This site, the intellectual property, and any other information on the Site are provided solely for your personal, noncommercial use, including the online purchase of the merchandise depicted, and for no other purpose.
You may not, except with our express written permission, distribute or commercially exploit the content of this site. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.